Please read these terms carefully before using GreenHand.
Last updated: 28 June 2026 · Effective: 1 July 2026
In these Terms and Conditions, the following definitions apply unless the context clearly indicates otherwise:
By registering for, accessing, or using the GreenHand Platform, you confirm that:
GreenHand reserves the right to amend these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Continued use of the Platform after notification of changes constitutes acceptance of the revised Terms.
GreenHand operates as a digital marketplace that connects homeowners and property managers (Clients) with vetted, professional garden service providers (Suppliers) across South Africa.
The Platform enables Clients to:
The Platform enables Suppliers to:
GreenHand is a marketplace facilitator only. GreenHand is not a party to the service contract between Client and Supplier, and does not employ Suppliers. GreenHand does not guarantee the quality, safety, legality, or timeliness of Services provided by Suppliers.
4.1 Eligibility. Registration is open to South African residents and businesses with a valid South African bank account. GreenHand may, at its discretion, extend services to non-residents.
4.2 Accuracy. You must provide accurate, current, and complete information during registration and maintain it up to date. Providing false information may result in immediate account suspension.
4.3 Verification. GreenHand verifies Supplier identities and credentials before approving their profiles. Clients may be required to verify their address. Verification does not constitute an endorsement of any User.
4.4 Account Security. You are solely responsible for safeguarding your login credentials. You must notify GreenHand immediately at security@greenhand.co.za if you suspect unauthorised access. GreenHand is not liable for losses resulting from compromised credentials.
4.5 One Account. Each person or business entity may maintain only one active account of each type (Client or Supplier). Duplicate accounts may be suspended without notice.
As a Client using the Platform, you agree to:
GreenHand reserves the right to withhold or release escrow funds based on completion confirmation and dispute outcomes.
As a Supplier, you agree to:
Suppliers acknowledge that GreenHand does not guarantee a minimum volume of Bookings and that Supplier earnings depend on market demand and the quality of their profile and services.
7.1 Platform Fee. GreenHand charges a platform fee (commission) on each completed Booking. The current commission rate is displayed transparently on the Platform and in the Finance section of your account. The fee is deducted from the Client's escrow payment before the Supplier receives their payout.
7.2 VAT. All quoted amounts are inclusive of applicable VAT where GreenHand is registered as a VAT vendor.
7.3 Payout. Suppliers receive payment to their registered South African bank account within 24 hours of confirmed job completion, subject to any applicable dispute holds. GreenHand is not liable for delays caused by banking institutions.
7.4 Failed Payments. If a Client's payment fails, the Booking may be cancelled. GreenHand will notify both parties and the Booking time slot will be released.
7.5 Pricing. Suppliers set their own pricing. GreenHand does not fix prices and is not responsible for price accuracy in quotes.
7.6 Payment Method. Client payments are processed securely through our third-party payment provider, Paystack, which accepts debit and credit cards (Visa, Mastercard, American Express), Instant EFT and Capitec Pay. Funds are held in escrow until the job is completed and confirmed (see Section 8). Card and banking details are entered directly with Paystack; GreenHand does not store your full card details. Refunds and cancellations are governed by our Refund & Cancellation Policy, and the delivery of services by our Delivery Policy.
GreenHand uses an escrow system to protect both parties:
GreenHand holds escrow funds in a segregated trust-like account and does not earn interest on Client funds. GreenHand is not a financial services provider and the escrow service is not a banking or investment product.
9.1 Client Cancellations. If a Client cancels a Booking that has already been paid, a flat cancellation fee of 20% of the Booking value is retained to cover costs already incurred, and the remaining 80% is refunded to the Client's original payment method. Cancellation of an unpaid Booking is free of charge. A Client no-show may be treated as a cancellation, in which case the same 20% fee applies.
9.2 Supplier Cancellations.
9.3 Refund Processing. Approved refunds are processed within 3–10 business days, subject to Paystack and your bank's timelines. Third-party payment-processing fees are non-refundable. GreenHand is not liable for delays caused by third-party payment processors.
10.1 Raising a Dispute. Either party may raise a dispute via the Platform within 72 hours of the scheduled completion time. After this window, disputed funds may be released to the Supplier.
10.2 Dispute Process.
10.3 Good Faith. All Users must participate in the dispute process honestly and in good faith. Fabricating or misrepresenting evidence is a serious violation of these Terms and may result in account suspension and legal action.
10.4 Legal Remedies. Nothing in this clause prevents any party from pursuing legal remedies in a South African court. GreenHand's determination is administrative only and does not constitute a legal judgment.
After each completed Booking, Clients may leave a review and rating for the Supplier. Reviews must be:
GreenHand moderates reviews and reserves the right to remove reviews that violate these requirements. Suppliers may flag reviews for moderation but may not demand removal of negative reviews that are factually accurate.
GreenHand does not verify the accuracy of reviews and is not liable for the content of any review.
All content on the Platform — including the GreenHand name, logo, brand identity, software, databases, designs, text, and images — is owned by or licensed to GreenHand and is protected by South African and international intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from Platform content without prior written consent from GreenHand.
User-Generated Content: By uploading photos, documents, reviews, or other content to the Platform, you grant GreenHand a non-exclusive, royalty-free, worldwide licence to use, store, display, and reproduce that content for Platform purposes. You retain ownership of your content.
GreenHand processes personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using the Platform, you consent to the collection and processing of your personal information as described in our Privacy Policy.
Key privacy commitments:
For privacy enquiries or data deletion requests, contact privacy@greenhand.co.za.
The following conduct is strictly prohibited and may result in immediate account suspension and legal action:
To the maximum extent permitted by South African law:
Nothing in these Terms limits GreenHand's liability for gross negligence, wilful misconduct, or fraud.
You agree to indemnify, defend, and hold harmless GreenHand, its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
17.1 By User. You may close your account at any time by contacting support@greenhand.co.za. Active Bookings must be completed or cancelled before account closure. Outstanding funds will be settled in accordance with applicable Booking terms.
17.2 By GreenHand. GreenHand may suspend or terminate your account at any time, with or without notice, for:
17.3 Effect of Termination. On termination, your access to the Platform ceases. Your obligations regarding active Bookings, confidentiality, intellectual property, and indemnification survive termination.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa, and you consent to submit to such jurisdiction.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
For any questions, concerns, or legal notices regarding these Terms and Conditions, please contact us: